Refund will be made in the same mode as the payment received i.e. if you paid via net banking, the amount will be directly credited to the same bank account.
Note: If you have paid through Cash on Delivery (COD), the money would be refunded in the form of credit points to your Postfold Store Wallet. You can use the points to make new purchases with us on www.postfold.com.
The refund will be done within 7-10 business days once we receive the returned/exchanged item.
Note: Please do not accept any order if seal is broken/unsealed at the time of delivery as such orders will not be accepted if returned.
In the case of merchandise, returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
In case of an exchange, the product received by you earlier is scheduled for a pick-up with our logistics partners. Meanwhile, the requested product is dispatched within 24 business hours from our warehouse.