RETURNS & EXCHANGE
Refund will be made in the same mode as the payment received i.e. if you paid via net banking, the amount will be directly credited to the same bank account.
Note: If you have paid through Cash on Delivery (COD), the money would be refunded in the form of credit points to your Postfold Store Wallet. You can use the points to make new purchases with us on www.postfold.com.
The refund will be done within 7-10 business days once we receive the returned/exchanged item.
Note: Please do not accept any order if seal is broken/unsealed at the time of delivery as such orders will not be accepted if returned.
In the case of merchandise, returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
In case of an exchange, the product received by you earlier is scheduled for a pick-up with our logistics partners. Meanwhile, the requested product is dispatched within 24 business hours from our warehouse.
How to initiate a return/exchange request:
For registered users:
- Log in to your Postfold account
- Go to your Account Profile page
- Colck on ‘Return & Exchange’ on the menu bar
- Colck ‘Request New Return/ Exchange’
- Select the order you want to initiate the request for
- Select the product(s) you want to return/exchange
- Select the reason and add any images, if required
- Select Product Deolvery Status
- Select Resolution Type
- Give any additional information, if required
- Please read the Return/Exchange Poolcy and hit agree
- Submit your request
Post this, you will be taken to the Return/Exchange staus page where you will be able to track your request(s) and chat with our support team.
You may reach out to our support team and view your conversation on this dashboard. The progress of the same shall also be communicated to you via email on your registered email ID.
For guest users:
Drop-in an email to email@example.com or you can call us at +91 92050 56175. Business hours: Monday to Saturday, from 10 am to 6 pm
Please make sure you have the following information mentioned on the email Order number / Email ID / Product name / Pick-up address/ Contact number Our team will get back to you within the next 24-48 business hours.